Returns Policy

At our boutique, client satisfaction sits at the core of everything we do. We understand that selecting a genuine designer handbag is a deeply personal investment, and we want you to feel entirely confident in your choice. If your purchase does not completely fulfill your expectations, our structured return process is designed to offer a seamless, worry-free solution.

You may request a return within thirty calendar days from the official carrier delivery date. To qualify for a full reimbursement, returned merchandise must remain in its original, pristine condition: entirely unworn, unaltered, and unwashed. All authentic protective materials—including dust covers, branded tissue wrapping, silicone packets,detachable straps, authenticity cards, serial number tags, and structural fillers—must remain intact and enclosed inside the package. The primary security tag attached to the exterior hardware or strap must stay affixed and unbroken; items returned with severed or reattached tags cannot be approved for refund.

To initiate a return, contact our concierge department with your verified order confirmation number, email address, and the specific reason for your request. If your return request satisfies our baseline criteria, our representatives will issue a prepaid return merchandise authorization slip accompanied by detailed packing instructions. Please pack the handbag carefully within its original shipping carton or an equivalently protective corrugated box to ensure zero friction or moisture exposure during transit. We strongly recommend retaining your postal drop-off receipt and tracking registration until your return has reached our central fulfillment facility.

Upon receipt at our intake center, every returned item undergoes a thorough physical evaluation conducted by our quality assurance specialists. We cross-reference hardware engravings, stitch alignments, serial codes, and structural integrity against our departure records. Please allow four to six business days for our team to complete this verification process.Once verified and approved, a reimbursement will be issued directly to your original payment method.

Depending on your financial institution or card provider, funds generally reappear within five to ten business days. Please note that original outbound delivery costs are non-reimbursable, and return shipping logistics fees may be deducted from your final credit amount unless the return originates from a documented warehouse error or carrier defect. Clearance inventory, personalized bespoke monogram selections, and discounted final-sale pieces are strictly non-refundable.

Should an order arrive showing transit damage, box compromise, or an unintended variant, please notify our team within forty-eight hours of delivery. Include high-resolution imagery showcasing the external shipping carton, internal packaging, and the item’s condition. Our team will arrange an immediate priority exchange or a complete refund including all shipping expenses. We remain committed to ensuring your luxury handbag shopping experience is transparent, safe,and dependable at every stage.